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  • 1 How long does it take for a tracking number to start working?

    As soon as the parcel is collected and it is recorded in the system, the tracking number is activated, and the updates will start showing in the parcel tracking system. If your parcel was collected early in the morning, the system might only be updated at the end of the day when the parcel reaches the depot.

  • 2 What should I do if the transit or delivery status is not updated for a long time?

    If the delivery status remains unchanged for more than 48 hr, please send us a message, and one of our experts will personally check your case. It might be normal for the delivery to take longer when shipping to remote locations such as islands. Still, in other cases, such delay might be caused by a lack of address information or any other reason. This is why we always recommend you follow your parcel periodically using our international parcel tracking system.

  • 3 How long will it take for my parcel to arrive at their destination?

    This depends on where they are being shipped to. Each destination has different transit times. We will give you an estimated time of arrival once your shipment starts.

  • 4 Why is the tracking system useful?

    With international parcel tracking, you can monitor the transit of your package, the current status and the location of your shipment at any time. By reading the updates in the tracking system, you will be able to estimate the day when the parcel will be delivered. At the same time, you will also be able to see if any issues occurred during transit and resolve them promptly.

  • 5 Why should I use you instead of one of your competitors?

    Most of our business comes from long-term clients, which is a strong statement in its own right. They prefer Adimell for many reasons, beginning with how we consider our business relationships: you are more than a client, and we are more than a courier. We are partners. We support that with an outstanding safety record, on-time delivery and timely performance reports, on-going, open communication and a firm commitment to continuous improvement.


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